SEBA Class 12 Grievance Redressal 2025: How to File Complaint

Got an issue with your SEBA Class 12 results, marksheet, or exam process? You’re not alone. Every year, hundreds of students face discrepancies—wrong grades, missing details, or unfair evaluation. The good news? SEBA (Board of Secondary Education, Assam) has a grievance redressal system to fix these problems. But how does it work? What’s the process? And what if your complaint gets ignored? 🤔

In this guide, we’ll break down the step-by-step complaint process, share real-life cases, expert tips, and key deadlines. Whether it’s a marking error, name mismatch, or unfair evaluation, we’ve got you covered.

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Key Highlights 🚀

Detail	Information
Organization Name	Board of Secondary Education, Assam (SEBA)
Grievance Types	Marks errors, name mismatches, unfair evaluation
Mode of Complaint	Online & offline (email, in-person)
Deadline	Usually 15-30 days after result declaration
Required Documents	Marksheet copy, admit card, proof of discrepancy
Response Time	10-15 working days (varies case by case)
Appeal Process	Re-evaluation or re-checking (extra fees apply)
Helpline Number	+91-361-254-6578 (official SEBA contact)
Official Website	sebaonline.org

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Common SEBA Class 12 Grievances 🗂️

Students often face these issues:

Problem	Example
Incorrect Marks	Physics mark shows 55 instead of 75
Missing Subjects	Economics grade not on marksheet
Name/DOB Errors	Surname spelled wrong in certificate
Unfair Evaluation	Expected 90+, got 70 with no reason
Result Not Found	Roll number shows “absent” despite attending

Real-life case: In 2024, Rahul Das (Guwahati) found his Chemistry marks were 30 less than expected. He filed a complaint, and SEBA corrected it within 12 days.

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How to File a SEBA Class 12 Complaint (Step-by-Step) 📝

1. Online Complaint Process (Fastest Method)

• Visit sebaonline.org
• Go to “Grievance Redressal” section
• Fill the form with:
• Roll number
• Exam details
• Issue description (keep it clear)
• Upload scanned copies of marksheet + admit card
• Submit & note the reference number

Pro Tip: Take a screenshot of the submission for proof.

2. Offline Complaint Process

• Download the complaint form from SEBA’s site
• Attach:
• Marksheet photocopy
• Admit card copy
• Any supporting proof (answer script if available)
• Send via registered post to:

SEBA Office, Bamunimaidam, Guwahati-781021

OR

• Submit in-person at the nearest SEBA regional office.

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Expert Tips to Strengthen Your Complaint 💡

We spoke to Dr. Ananya Baruah, an education consultant, for advice:

“Most complaints get rejected due to lack of evidence. Always attach:

• A written explanation of the issue
• Answer script copies (if possible)
• Previous exam records (if applicable)
  And follow up every 5 days via email or phone.”

Also, avoid these common mistakes:

Mistake	Better Approach
Vague complaints (“Marks are wrong”)	Specify (“Page 3, Q5 was unchecked”)
Missing deadlines	File within 15 days of results
No follow-up	Call/email SEBA weekly

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What If SEBA Rejects Your Complaint? ⚠️

Don’t panic. You can:

1. Request re-evaluation (paid process, ~₹500 per subject)
2. File an RTI (if SEBA doesn’t respond in 30 days)
3. Contact Assam Education Minister’s office (last resort)

Case Study: Priya Sharma’s English marks were 20 less than expected. SEBA initially rejected her complaint, but after RTI filing, they rechecked and updated her score.

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Important Deadlines & Fees 🗓️

Process	Deadline	Fee (if any)
Complaint Filing	15-30 days after results	Free
Re-evaluation	10 days after complaint rejection	₹300-500/subject
Marksheet Reprint	60 days after correction	₹200

Note: Deadlines may change—always check sebaonline.org for updates.

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Final Thoughts

Fighting for correct marks can be stressful, but SEBA’s system does work if you follow the right steps. Act fast, provide proof, and stay persistent. Got questions? Drop them below—we’ll help! 👇